About the Bank

Leading Bank in Croatia

Zagrebačka banka has been the leading bank in Croatia in terms of the quality of products and services, technical innovations, number of customers etc. for years.

In Croatia, the Bank operates with 80 000 corporate customers and over 1.1 million private customers, which means that every fourth citizen is a customer of Zagrebačka banka.

As a member of the UniCredit Italiano Group since March 2002, one of the most successful banking groups in Europe, Zagrebačka banka has also been one of the leading banks in CEE.

The Bank accounts for 25% of total assets of the Croatian banking sector and, as a co-owner of the UniCredit Bank in Mostar, more then 16% of the total assets of the banking sector in Bosnia and Herzegovina.

The main branches of Zagrebačka banka are: ZB Invest, the Zagrebačka banka investment fund company that holds 31% of market share. AZ Fund, an obligatory pension fund of Zagrebačka banka and Allianz, holds around 40% of the market share, and the deposits of the First Housing and Savings Bank make more then 29%of the housing savings on the market.

_{(Source: CNB, preliminary unaudited data for commercial banks, 31.03.2011.)} 

With 130 subsidiaries in total, and more then 850 ATMs, Zagrebačka banka has the largest network of physical channels for customer business. Almost 450 thousand customers use online banking of Zagrebačka banka through direct channels and 150 thousand customers use mobile banking. More than once, the Bank has been nominated to have the most innovative and top-quality banking Internet service.

In all larger subsidiaries, customers can use the self-service banking area with many devices which make everyday banking services more easy to use and are always available.

Zagrebačka banka also issues the biggest number of payment cards and has the widest network of in-store POS devices for card payments.With over 4,600 employees, Zagrebačka banka is one of the major employers in Croatia and according to the independent surveys, it is also one of the most desirable ones.

Citizens associate the following qualities with Zagrebačka banka: safety, greatness, progress, but also tradition. What makes Zagrebačka banka competitive on the market today is the fact that it as an advisor and a partner in all customers' specific needs and situations. It is a bank that offers reliable, open and responsible solutions, a bank that trusts its customers.

The dimension of social responsibility in business surely contributes to the value of Zagrebačka banka – being the leading bank in Croatia does not only mean that it has the biggest market share, the largest number of customers and the most innovative quality products. Above all, it means that it has the awareness of its own responsibility and the impact on the community in which it operates, as well as of the needs of this community.