Can I use my card immediately upon receipt?
A non-activated card is delivered to your address and can be used after its activation, as described in the accompanying letter.
The activation differs depending on the card type and the reason for issuing the new card. Therefore, it can be activated in different ways:
- online banking (e-zaba and m-zaba)
- by using the automated answering service
- in a branch of Zagrebačka banka.
If you activate your card before 11 a.m., it will be ready for use after 11:30 a.m. If you activate your card between 11 a.m. and 6 p.m., you will be able to use it after 6:30 p.m.
IMPORTANT: To activate the contactless function, first you have to make at least one conventional transaction by inserting the card into an ATM (it is sufficient to check the account balance) or in a POS device at a point of sale.