Special measures to support business clients

affected by the coronavirus pandemic

The health and well-being of our employees and customers is Zagrebačka bank’s top priority. The Bank has prepared a comprehensive package of support measures for business clients affected by circumstances related to the COVID-19 epidemic to continue to help and support you during this period of instability.

What special measures are we offering?

a) New liquidity loan
Zagrebačka banka clients who meet the following criteria (cumulative):
- legal entities registered in the Republic of Croatia
- registered for the measure via FINA (exception for Clients that are not supported via FINA – e.g. business professionals and companies with non-resident legal representatives), and - signed a New Liquidity loan request, which also contains a self-declaration that they have been impacted by COVID-19.

How can I apply for approval?
Applying for a measure:
- Via webpages of the Financial Agency (FINA) select Zagrebačka banka as the credit institution in charge of processing your request.
- After that, submit the documentation to Zagrebačka banka, including the Request for approval of NEW LIQUIDITY loan, to the Bank Relationship Manager/Banker.
Based on the received Request for approval of NEW LIQUIDITY loan, client’s Relationship Manager/Banker will provide the client with a list of documents required for Bank’s evaluation. During the evaluation process, the Bank may request additional documentation from individual clients.
The request and other documentation at bank’s request has to be submitted by a legal representative via e-mail (the request must be sent from the e-mail address used in filling out the KYC Questionnaire of the Bank), via standard post or in person at the branch to the relevant Relationship Manager/Banker.

b) Package of measures intended for clients who still have business difficulties caused by the COVID-19 epidemic
Zagrebačka banka has prepared an additional set of measures tailored to their needs for clients who are still experiencing business difficulties caused by the COVID-19 epidemic, regardless of whether they have already used any of the assistance measures (e.g. a moratorium).
Additional measures may take the form of an additional moratorium period, an extension of the loan repayment period or refinancing of the total debt, and the choice of the measure depends on the degree of the crisis each individual client has been hit by and their financial situation and financial needs.

How can I apply for approval?
For additional assistance measures, we invite you to contact your Bank Relationship Manager/Banker at the Zagrebačka banka branch office.

What is the process for submitted requests?
Request will be processed in the shortest possible period and clients will be informed accordingly about the decision. The Bank does not take any commitment to its clients or any other third parties with this notice. The Bank maintains its right to take individual decisions about each request that has been submitted.
The Bank expects that all clients whose business is not affected by coronavirus crisis will continue to regularly settle their obligations. Zagrebačka banka will evaluate the individual situation of each customer and always endeavor to act in everyone's best interests and do the right thing vis a vis all its stakeholders.

Postavke kolačića

Tehnički kolačići (neophodni)

Performansni kolačići (neobavezni)

Marketinški kolačići (neobavezni)

Tehnički kolačićiUvijek aktivni

Ovi kolačići su neophodni za funkcioniranje web stranice i ne mogu se isključiti u našem sustavu. Obično se postavljaju samo kao reakcija na vašu radnju koja predstavlja zahtjev za uslugom, kao što je postavljanje vaših postavki privatnosti, prijavljivanje ili popunjavanje obrazaca.

Kolačići koji se koriste:

JSESSIONID - čuva stanje sesija kroz zahtjeve za stranicama

PD_STATEFUL - kolačići sigurnosti sesije Server session security cookies

PD_SESSION-ID - jdinstveni Unique server session security cookie

PWSESSIONID – kolačić sesije poslužitelja

Parent_alive - kolačić sesije poslužitelja

Gtm_tracking - čuva korisnikov pristanak na praćenje

Option_set – čuva vrijednost za pokazivanje cookie bara

Zaba_performance- čuva posjetiteljev pristanak za bolje performance


Performansni kolačići

Ovi kolačići omogućuju nam da računamo posjete i izvore prometa, kako bismo mogli izmjeriti i poboljšati performanse naših stranica. Oni nam pomažu da znamo koje su podstranice najpopularnije ili najmanje posjećene, te kako se posjetitelji ponašaju po web stranici. Sve informacije koje ovi kolačići prikupljaju su agregirani a time i anonimizirani. Ako spriječite te kolačiće, nećemo znati kada ste posjetili našu web stranicu.

Kolačići koji se koriste:

ZABGN - postavke naslovnice ovisno o tome je li korisnik građanin ili pravna osoba

ZABRM - kolačić s vrijednošću korisnikovog web preglednika zbog boljih performansi


Marketinški kolačići

Ovi kolačići služe kao pomoć pri tumačenju internetskih aktivnosti korisnika te u svrhu marketinških aktivnosti, poput oglašavanja i remarketinga.

Kolačići koji se koriste:

1P_JAR - prikuplja statistiku web stranice i prati stopu konverzije Google.com/google.hr

CONSENT - postavke kolačića - google.com

DV - Google ad personalizacija - google.com

NID - Google ad personalizacija - google.com

IDE- Koristi se za prepoznavanje preglednika za oglašavanje i praćenje izvedbe i postavki. Google.com/ DoubleClick

ga - Google Universal Analytics postavlja jedinstveni ID koji se koristi za izračunavanje podataka za analitička izvješća

gid - koristi se za razlikovanje korisnika jednog od drugog.

Anj - Anj kolačić sadrži podatke koji označavaju da li se ID kolačića sinkronizira s našim partnerima. ID sinkronizacija omogućuje našim partnerima korištenje svojih podataka izvan platforme na platformi.

uuid2 - Ovaj kolačić sadrži jedinstvenu, slučajno generiranu vrijednost koja Platformu omogućuje razlikovanje preglednika i uređaja.

Sess - Kolačić sesije sadrži jednu ne-jedinstvenu vrijednost: "1". Platforma se koristi za testiranje je li preglednik konfiguriran za prihvaćanje kolačića iz aplikacije AppNexus.

Icu - Kolačić se koristi za odabir oglasa i ograničavanje broja prikaza određenog oglasa. Sadrži informacije poput broja prikaza oglasa, nedavnog prikazivanja oglasa ili broja prikazanih oglasa

Uid - jedinstveni identifikator

cid - Cookie id (legacy) – jedinstveni identifikator

Facebook - prati konverzije FB oglasa, optimizira oglase, gradi ciljanu publiku i radi remarketing

HotJar - prikuplja informacija o ponašanju korisnika i njihovim uređajima