Special relief measures
for clients impacted by the earthquake

Our hearts go out to all citizens impacted by the earthquake in the Sisak-Moslavina County, Zagreb County, Krapina-Zagorje County and Karlovac County. To help them during this difficult time, we have prepared a series of measures.

For all clients who were registered as residing or headquartered in Sisak-Moslavina County on the day of the earthquake (29 December 2020), in the period from 31 December 2020 to 28 February 2021, the Bank has:

  • temporarily suspended the collection of due payments,
  • temporarily suspended the execution of standing orders and direct debits related to loan repayments (does not apply to loans related to card transactions),
  • temporarily suspended the charging of late payment fees on due payments and payments that will become due in the period from 1 January to 28 February 2021*;
  • for payments that will become due in the period from 1 January to 28 February 2021, the Bank will allow clients to settle them by the end of that period in line with their ability, regardless of whether they have any standing orders or direct debits set up.

*Does not apply to debts over which forced collection was initiated beforehand.

Additionally, the Bank has temporarily suspended the initiation of collection measures for overdue debts until 30 April 2021.

Clients from impacted areas who do not wish to suspend loan payments and want to settle their due obligations may do so in the following ways:

  • by making a payment through online banking via the mobile app and internet (m-zaba and e-zaba)
  • by making a payment at any Zagrebacka banka branch office.

Clients from impacted areas who want to reinstate standing orders or direct debits to pay off loans before 28 February 2021 may do so in the following ways:

  • by calling the toll-free number 01/3789 387 (individual clients),
  • by contacting their banker or business relationship manager (business entities),
  • at any Zagrebacka banka branch office (individual clients) or any Entrepreneur Centre (business entities).

In order to help citizens whose homes were damaged in the devastating earthquake that hit Sisak-Moslavina County, we have donated one million kuna to the Croatian Red Cross.

We would like to point out that all outstanding payments that were supposed to become due in January and February 2021 will become due after the expiration of abovementioned measures, on 1 March 2021along with the payments (annuity/instalment) for March, which is why the Bank provided a more permanent assistance measure in the form of a payment deferral i.e. moratorium on loans

The Bank provides assistance measures in the form of a payment deferral, i.e. a moratorium on loans to citizens and business entities affected by the series of earthquakes since 29 December 2020.

Please find more detailed information on the terms of the moratorium

  • for citizens here.
  • for business entities here.
  • If you experience any difficulties repaying your loans, feel free to contact any branch of the Bank or business relationship manager until 31 March 2021 to apply for the moratorium.

Postavke kolačića

Tehnički kolačići (neophodni)

Performansni kolačići (neobavezni)

Marketinški kolačići (neobavezni)

Tehnički kolačićiUvijek aktivni

Ovi kolačići su neophodni za funkcioniranje web stranice i ne mogu se isključiti u našem sustavu. Obično se postavljaju samo kao reakcija na vašu radnju koja predstavlja zahtjev za uslugom, kao što je postavljanje vaših postavki privatnosti, prijavljivanje ili popunjavanje obrazaca.

Kolačići koji se koriste:

JSESSIONID - čuva stanje sesija kroz zahtjeve za stranicama

PD_STATEFUL - kolačići sigurnosti sesije Server session security cookies

PD_SESSION-ID - jdinstveni Unique server session security cookie

PWSESSIONID – kolačić sesije poslužitelja

Parent_alive - kolačić sesije poslužitelja

Gtm_tracking - čuva korisnikov pristanak na praćenje

Option_set – čuva vrijednost za pokazivanje cookie bara

Zaba_performance- čuva posjetiteljev pristanak za bolje performance


Performansni kolačići

Ovi kolačići omogućuju nam da računamo posjete i izvore prometa, kako bismo mogli izmjeriti i poboljšati performanse naših stranica. Oni nam pomažu da znamo koje su podstranice najpopularnije ili najmanje posjećene, te kako se posjetitelji ponašaju po web stranici. Sve informacije koje ovi kolačići prikupljaju su agregirani a time i anonimizirani. Ako spriječite te kolačiće, nećemo znati kada ste posjetili našu web stranicu.

Kolačići koji se koriste:

ZABGN - postavke naslovnice ovisno o tome je li korisnik građanin ili pravna osoba

ZABRM - kolačić s vrijednošću korisnikovog web preglednika zbog boljih performansi


Marketinški kolačići

Ovi kolačići služe kao pomoć pri tumačenju internetskih aktivnosti korisnika te u svrhu marketinških aktivnosti, poput oglašavanja i remarketinga.

Kolačići koji se koriste:

1P_JAR - prikuplja statistiku web stranice i prati stopu konverzije Google.com/google.hr

CONSENT - postavke kolačića - google.com

DV - Google ad personalizacija - google.com

NID - Google ad personalizacija - google.com

IDE- Koristi se za prepoznavanje preglednika za oglašavanje i praćenje izvedbe i postavki. Google.com/ DoubleClick

ga - Google Universal Analytics postavlja jedinstveni ID koji se koristi za izračunavanje podataka za analitička izvješća

gid - koristi se za razlikovanje korisnika jednog od drugog.

Anj - Anj kolačić sadrži podatke koji označavaju da li se ID kolačića sinkronizira s našim partnerima. ID sinkronizacija omogućuje našim partnerima korištenje svojih podataka izvan platforme na platformi.

uuid2 - Ovaj kolačić sadrži jedinstvenu, slučajno generiranu vrijednost koja Platformu omogućuje razlikovanje preglednika i uređaja.

Sess - Kolačić sesije sadrži jednu ne-jedinstvenu vrijednost: "1". Platforma se koristi za testiranje je li preglednik konfiguriran za prihvaćanje kolačića iz aplikacije AppNexus.

Icu - Kolačić se koristi za odabir oglasa i ograničavanje broja prikaza određenog oglasa. Sadrži informacije poput broja prikaza oglasa, nedavnog prikazivanja oglasa ili broja prikazanih oglasa

Uid - jedinstveni identifikator

cid - Cookie id (legacy) – jedinstveni identifikator

Facebook - prati konverzije FB oglasa, optimizira oglase, gradi ciljanu publiku i radi remarketing

HotJar - prikuplja informacija o ponašanju korisnika i njihovim uređajima