Socially responsible business practices have been included in Zagrebačka banka´s general business policy for years. We can therefore rightfully say that Zagrebačka banka is one of the pioneer companies in the field of social responsibility in Croatia and a good example to other economic entities.
In the process of promoting this business concept, the guidelines applied at Zagrebačka banka are primarily moral and ethical in nature and are reflected in the solidarity and socially responsible approach to problems affecting the community.
An important part of the Bank’s social responsibility is also its caring relationship to its employees because out of it arise satisfaction and motivation for work as a basis for success of every company. Professionalism, development and quality enhancement in providing services are unthinkable without the investment in education of employees, their personal and professional development and the creation of positive atmosphere in their working area.
This has resulted in a responsible relationship to customers, which manifests itself in the customer care and the provision of correct information on the quality of Zagrebačka banka´s services.
In the field of community care, the Bank has been recognized as of the leading partners in the civil sector, one of the biggest donators (it has introduced the Competition for giving donations as the first example of a transparent donation giving in the Republic of Croatia) – and one of the greatest “patrons” of culture.
In the last years Zagrebačka banka received numerous awards and recognitions for its socially responsible business practices, and in July 2008 it received the last award for the best corporate donation from the Donacije.info association.
|2012 Sustainability Report|
|2011 Sustainability Report|
|2010 Sustainability Report|
|2009 Sustainability Report|
|2008 Sustainability Report|