We are gradually introducing a new identification method for all customers using Zagrebačka banka’s cards for online payments, as of July 2020. This change relates to online shops supporting the 3-D Secure security standard where you are identified by your PS m-token.
In addition to the available method using an OTP from the PS m-token, we are introducing transaction validation using the APPLI2/MAC method.
When using your card to pay online, just follow the instructions:
- When the system asks that you activate your Zagrebačka banka PS m-token, follow the instructions on the screen:
- After you enter your PIN in the token, select MAC/APPLI2;
- Enter the series of numbers appearing on the authentication screen in the MAC/APPLI2 field;
- Enter the MAC generated by the token in the designated field on the authentication screen and confirm your entry.
Initially, the new transaction authorisation method was applicable in the case of Business Mastercard cards and go! business Mastercard cards. As from October 2020, this method is applicable in the case of Zaba Visa cards, including Visa Business Electron debit cards and Visa Business cards intended for business clients.
If you do not have a PS m-token, you can arrange it through online banking (PS e-zaba) or request one from your Relationship Manager/Corporate Banker (more information). The PS m-token service itself is free of charge.
To make it even more convenient, from 18 November 2020 you are able to make all payments using 3DS biometrics. For more information, visit our website Online payment service - 3DS biometrics.
Note: Depending on the version of the 3-D Secure security standard supported by the online store you are visiting, validation based on the OTP generated by your PS m-token may still be used. In that case, just proceed in the usual way.
Frequently Asked Questions:
What is the 3-D Secure security standard?
Which Zagrebačka banka cards can be used for online payments?
How to pay using a card if the 3-D Secure security standard is implemented?
How to shop online using my debit or credit business cards?
Why is the security standard enabling screen not displayed?
Which shopping procedure is used at stores that still support an earlier version of the security standard?
In addition to the security standard implemented, which other card security measures are taken?
What is important to check before using websites where cards are used for payment (PayPal, Google, Amazon, etc.)?
In addition to the card number expiration date, online shops ask for my CVV or CVC or a security code. Where can I find this information?
What should I be careful about when booking accommodation (hotel, apartment, etc.) online?
What should I do if I want to cancel a card-based subscription for a service arranged online (for example, a daily/monthly/annual subscription to an online magazine or professional portal, online game subscriptions, etc.)? Do I need to block the card and submit a complaint to Zagrebačka banka?
How to use PayPal?