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The most popular questions
Who may arrange a Maestro Cool card?
It is issued upon arranging a Cool account. A Cool account is a current account in HRK intended for young people under 18 years.
The Cool account user has turned 18. May he or she keep using Maestro Cool card?
Yes, it is possible to use the card and the account up to the age of 20.
Do I need travel insurance in the EU? What is covered by the European Health Insurance Card, and what by travel insurance?
European Health Insurance Card:
covers only emergency interventions, only in public health care facilities in the member states of the EU
Croatian citizens do not have to cover the co-payment costs in case when they would not have to be covered by citizens of that country
Travel health insurance policy:
covers all costs of medical treatments, medicine and medical aids for Croatian citizens abroad regardless of the rules and co-payment costs of the health care system of the country providing the service
covers repatriation costs of the policyholder and other services in accordance with the terms of insurance up to the arranged insurance amount, which are not the scope of insurance ensured by the European Health Insurance Card
provides assistance in finding the nearest physician or a health care facility, both private and public
helps overcome language barriers
informs the policyholder's family of his/her health status
gives instructions on what to do in case your documents, credit cards or travel ticket are stolen
in case of unforeseeable events, our assistance will send messages to the local Croatian embassy, pass on messages to your family or company, change hotel, airline or car rental reservations, as well as meeting arrangements according to your instructions
The Cool account user has turned 20. May he or she keep using Maestro Cool card?
The Cool account may be utilised up to 20 years of age and the client may contact a branch of the Bank to arrange opening of a new account with which he will obtain a Maestro card.
Also, clients who arrange a larger number of risk covered are eligible for discount.
Can Visa Business Electron for sole proprietors be used for online payments?
Yes. For your security, for purchases in online stores displaying a Verified by Visa sign you require a password, which you will obtain via m-token PS. At points of sale not supporting a security standard, you purchase without a token PS. To arrange m-token PS and the limit for online shopping, please contact your Relationship Manager or banker in charge of small enterprises and sole proprietors in business or corporate centres.
What amount of cash may I withdraw using my card for sole proprietors?
Cash withdrawal limit is defined for each user individually, within the daily limit and available funds on the account.