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The most popular questions
Who may arrange a Maestro Cool card?
It is issued upon arranging a Cool account. A Cool account is a current account in HRK intended for young people under 18 years.
The Cool account user has turned 18. May he or she keep using Maestro Cool card?
Yes, it is possible to use the card and the account up to the age of 20.
Do I need travel insurance in the EU? What is covered by the European Health Insurance Card, and what by travel insurance?
The European Health Insurance Card:
covers only urgent interventions and only in public healthcare institutions in the EU member states
Croatian citizens do not have to pay the co-payment only in cases when the citizens of that particular country do not have to pay it
Travel health insurance policy:
Croatian citizens abroad have full coverage of all costs of medical treatments, medication and medical aids, regardless of rules and the co-payment of the healthcare system in the country where a service is provided
covers costs of repartition of the policyholder and other services in accordance with insurance terms and conditions up to the amount of the arranged insurance sum, which are not the subject of insurance based on the European Health Insurance Card
assists in finding the nearest doctor or healthcare institution, both private and public institutions
assists in overcoming language barriers
informs the policyholder's family about his or her health status
gives instructions about measures which need to be taken when documents, credit cards or tickets get stolen
in case of unforeseen events, our personnel will send messages to the local Croatian embassy, transfer messages to your family or company, change your hotel, plane or rent-a-car reservations and meetings in accordance with your instructions.
The Cool account user has turned 20. May he or she keep using Maestro Cool card?
The Cool account may be utilised up to 20 years of age and the client may contact a branch of the Bank to arrange opening of a new account with which he will obtain a Maestro card.
Also, clients who arrange a larger number of risk covered are eligible for discount.
Can Visa Business Electron for sole proprietors be used for online payments?
Yes. For your security, for purchases in online stores displaying a Verified by Visa sign you require a password, which you will obtain via m-token PS. At points of sale not supporting a security standard, you purchase without a token PS. To arrange m-token PS and the limit for online shopping, please contact your Relationship Manager or banker in charge of small enterprises and sole proprietors in business or corporate centres.
What amount of cash may I withdraw using my card for sole proprietors?
Cash withdrawal limit is defined for each user individually, within the daily limit and available funds on the account.