Support

It is issued upon arranging a Cool account. A Cool account is a current account in HRK intended for young people under 18 years.

Yes, it is possible to use the card and the account up to the age of 20.

The European Health Insurance Card:

• covers only urgent interventions and only in public healthcare institutions in the EU member states
• Croatian citizens do not have to pay the co-payment only in cases when the citizens of that particular country do not have to pay it

Travel health insurance policy:

• Croatian citizens abroad have full coverage of all costs of medical treatments, medication and medical aids, regardless of rules and the co-payment of the healthcare system in the country where a service is provided
• covers costs of repartition of the policyholder and other services in accordance with insurance terms and conditions up to the amount of the arranged insurance sum, which are not the subject of insurance based on the European Health Insurance Card
• assists in finding the nearest doctor or healthcare institution, both private and public institutions
• assists in overcoming language barriers
• informs the policyholder's family about his or her health status
• gives instructions about measures which need to be taken when documents, credit cards or tickets get stolen
• in case of unforeseen events, our personnel will send messages to the local Croatian embassy, transfer messages to your family or company, change your hotel, plane or rent-a-car reservations and meetings in accordance with your instructions.
  

The Cool account may be utilised up to 20 years of age and the client may contact a branch of the Bank to arrange opening of a new account with which he will obtain a Maestro card.