For the switching service, the consumer needs to contact the bank they have chosen as their "new" bank, and the new bank has to perform all necessary activities for its realization.
The scope of the switching service is defined by the consumer in a power of attorney for account switching, in written form, which is to be filled out in the "new" bank. The switching process consists of the following basic steps:
- The consumer chooses a "new" bank, where they open an account and sign the power of attorney by which they authorize both the new and the "old" bank to perform certain activities related to the switching service.
- The "new" bank asks the"old" bank to conduct activities indicated by the consumer in the power of attorney.
- The "old" bank delivers the requested data to the "new" bank and performs all required activities.
- The "new" bank prepares for the activation of switched standing orders, direct debits, etc.
The consumer may use the switching service with or without closing the payment account with the "old" bank. In other words, when using the switching service, the consumer can, but does not have to, close the payment account with the "old"bank, and they can switch all or some recurrent incoming credit transfers, standing orders, direct debits and the like to the "new" bank.