Travel insurance

Travel insurance can be arranged through m-zaba, in any branch of Zagrebačka banka or here.

The insurer's liability begins at 00:00 of the day listed on the policy as the date of the beginning of insurance, if the insurance premium has been fully paid, and it ends at 24:00 of the day listed on the policy as the insurance expiry date.

The basic international travel insurance consists of health insurance, which also covers accident insurance, with no payments of an additional premium. For travels in the country, it is possible to arrange only accident insurance and luggage insurance. Trip cancellation insurance cannot be arranged in branches of the Bank, but only in travel agencies, when trips are arranged. Other insurances in the package can be chosen at your convenience.

International travel insurance – arranged when travelling abroad, and it can be arranged in the period from 1 to 365 days.  Insurance for travel in the country – arranged when travelling in the Republic of Croatia, and it can be arranged in the period from 1 to 30 days. Annual individual travel insurance – a special programme of international travel insurance. The insurance is arranged only for a year (365 days), but a particular travel of a policyholder cannot be longer than 28 days.

To get quick and quality healthcare in emergencies, call the emergency hotline available 24/7. You can speak to the personnel in the Croatian language. Tell the hotline operators your name and surname, age, insurance policy number, city and country where you are located and the phone number you are calling from. The hotline personnel will contact the coordinator of the area where you are located and, in an optimal period, arrange the required level of health care.

24/7 Collect Call hotline:

phone: ++431 525 03 6240

telefax: ++431 525 03 9240

The European Health Insurance Card:

• covers only urgent interventions and only in public healthcare institutions in the EU member states
• Croatian citizens do not have to pay the co-payment only in cases when the citizens of that particular country do not have to pay it

Travel health insurance policy:

• Croatian citizens abroad have full coverage of all costs of medical treatments, medication and medical aids, regardless of rules and the co-payment of the healthcare system in the country where a service is provided
• covers costs of repartition of the policyholder and other services in accordance with insurance terms and conditions up to the amount of the arranged insurance sum, which are not the subject of insurance based on the European Health Insurance Card
• assists in finding the nearest doctor or healthcare institution, both private and public institutions
• assists in overcoming language barriers
• informs the policyholder's family about his or her health status
• gives instructions about measures which need to be taken when documents, credit cards or tickets get stolen
• in case of unforeseen events, our personnel will send messages to the local Croatian embassy, transfer messages to your family or company, change your hotel, plane or rent-a-car reservations and meetings in accordance with your instructions.
  

The web shop uses the most secure payment systems e-Commerce of Zagrebačka banka. All communication is protected and secure payment is ensured.