Mission and values

Our Manifesto

We are dedicated to fulfilling our fundamental role within society: to act as the engine of social progress, and to help Europe and its people to become stronger than ever.

Our Culture is based on three Values:

  • We act in the best interest of our customers.
  • We are honest, straightforward and transparent.
  • We do the right thing – even when no-one is watching.
  • We deliver on our promises and take accountability for our actions and commitments.
  • We are empowered to make decisions and learn from failure.
  • We speak up – to express an idea, an opinion or when we see something wrong.
  • We care about our customers, communities, and each other.
  • We are eager to help one another and for our people to thrive.
  • We treat each other with respect and value our differences.

Our Values are more than just words. They are Actions. Mandates. Pledges.

By appreciating these values, we will fulfil our Purpose of empowering communities to make progress as the bank for Europe’s future.