HR
Health and safety of its employees and clients are Zagrebačka banka’s top priority. In line with the current situation and measures adopted by the competent bodies, Zagrebačka banka continues to take additional measures to protect its clients, while also providing banking services without hindrance.
On 27 March, the Bank increased contactless payment limit without PIN authentication from HRK 100 to HRK 250 in accordance with the recommendations of the competent bodies to reduce movement and contact. The increase of contactless payment limit without PIN authentication will be gradually implemented in the following days at all points of sale which have POS devices of Zagrebačka banka.
Additionally, on 24 March, Zagrebačka banka cancelled the fee for individuals for debit card cash withdrawal at ATMs of all banks in Croatia for a period of three months to further facilitate clients’ access to cash.
Most Zagrebačka banka ATMs can be used contactlessly. Our clients do not have to insert their card. It is sufficient to place it above the contactless sign on the ATM. Zaba ATMs are available 24 hours a day, at more than 800 locations in Croatia. ATM locations are listed on the official Zagrebačka banka website.
Since 20 March, Zagrebačka banka branches have shortened their working hours, and some branches are temporarily closed. You can find the list of branches and their working hours on the Bank’s website.
Zagrebačka banka is actively working to ensure the functioning of all banking services using digital channels. Our clients can get all relevant information about our products and services, and receive all major banking services in a fast, convenient and safe way using online banking (e-zaba), our mobile app (m-zaba), or e-branch as well as our 24/7 zone (ATMs for withdrawal and deposits, day-night vaults and payment order acceptance devices). We advise our clients to visit branches only when absolutely required and in accordance with precautionary measures. Please observe the recommended distance between you and your banker or other clients.
For advisory services and information on coronavirus-related banking, our clients can call
0800 0024
01 3773 333.
Zagrebačka banka will continue to actively monitor the situation, always act in everyone’s best interest and act accordingly in relation to all our stakeholders.