The health and well-being of our employees and customers is Zagrebačka banka’s top priority. The Bank has launched a support package of special measures dedicated to customers affected by the coronavirus crisis to continue to help and support you during this period of uncertainty.
If your regular monthly income has been significantly reduced or you have lost your job due to the situation caused by the coronavirus pandemic, the Bank can consider granting you deferred repayment (moratorium) at your request to help you in this period.
What is deferred repayment (moratorium)?
A moratorium is a period agreed between the Bank and a loan user, in the form of an annex to the existing loan agreement, by virtue of which the Bank allows the loan user to defer the repayment of outstanding annuities for a certain time period.
What happens during a moratorium?
Annuity repayments are suspended – they are not being repaid.
During the moratorium, the Bank calculates an additional sum in the amount of the agreed regular interest on the outstanding principal loan amount. The said amount will be paid by the client to the Bank after the expiry of the moratorium in equal monthly instalments during the remaining loan repayment period.
During the moratorium period the Bank will not calculate nor charge default interest rates or any kind of fees. Towards clients who submit the request in the prescribed manner and are eligible for moratorium, the Bank will temporary refrain from all collection activities during this period.
Who is eligible for the deferred repayment (moratorium)?
A moratorium may be granted to clients who file a request to the Bank in line with all the necessary requirements and meet the eligibility criteria for a moratorium. All applications must also include relevant documentation proving that the client could have problems with loan repayments due to the coronavirus pandemic. The submission of such documentation is a prerequisite for the Bank to consider the granting of a moratorium. The Bank maintains its right to take decisions about every submitted Request.
How long is the deferred repayment (moratorium)?
A moratorium can be contracted for a period of up to 6 months, depending on the each individual client's needs.
Clients may file a request for a moratorium in the period from 2 April 2020 to 31 August 2020.
Additionally, since it is expected that the COVID19 pandemic will significantly impact a portion of the tourism sector that is highly seasonal (the Adriatic tourism sector), our clients employed by tourism businesses (or tourism-related businesses) operating on the Adriatic can request loan repayment deferment of up to 12 months.
What documents must be attached to the application to request a deferred repayment (moratorium)?
For clients who have income from employment:- Employer’s decision/statement on the termination of employment or on salary reduction or on determining minimum wage
For self-employed clients:- Account statement or SOL2/BON2 as proof of the loss/reduction of business or documentation confirming that they operate an activity for which a ban has been issued as a result of measures taken to combat the pandemic
How can a request for deferred repayment (moratorium) be submitted?
1) At the nearest branch office of the Bank
2) Through e-mail to the following e-mail address: firstname.lastname@example.org
The submission of documentation is a prerequisite for the Bank to consider the granting of a moratorium.
Further information is available over the phone on: 0800 0024.
Which is the process for submitted requests?
Application will be processed in the shortest possible period and clients will be informed accordingly about the decision. By this notice Bank does not take any commitment to its clients or any other third parties. Bank maintains its right to take decisions about every submitted Request.
The Bank expects that all clients who have not been affected by coronavirus will continue to regularly settle their obligations.
Zagrebačka banka will evaluate the individual situation of each customer and always endeavour to act in everyone's best interests and do the right thing vis a vis all its stakeholders.