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What is the Report on Fees?
This document shows fees and interest you paid to the Bank per transaction account, the fees for card transactions, as well as interest earned per transaction account.
Report on Fees
Pursuant to the Act on the Comparability of Fees Related to Payment Accounts, Payment Account Switching and Access to Basic Accounts, all banks in Croatia have to deliver the Report on Fees to their clients once a year, free of charge.
The Report on Fees shows the fees and interest which the account holders paid to the Bank as well as the interest earned per account. This refers to the following:
- interest and fees charged for payments using transaction accounts (including the package maintenance fee)
- earned interest per transaction account
- fees charged for card transactions
To find out more, please call our contact centre on 01 3773 333, or visit any branch.
How often will I receive the Report?
You will receive the Report on Fees once a year in January.
Which fees are listed in the Report?
The Report includes the following fees:
- account/package maintenance fees
- online banking fees
- payment fees
- fees for card transactions
Where can I find information on my transactions?
Information on your transactions and account balance is included in your bank statements, while credit card transactions are listed in notifications of incurred costs for credit cards. If you use our on-line banking (e-zaba, m-zaba), you can check your transactions there as well or in the Bank's branches.
How will the Bank deliver the Report on Fees?
The Bank will deliver the Report on Fees in the same way as your monthly statements of account balance and changes, i.e. using on-line banking (e-zaba, m-zaba), email, mail or in a branch, depending on the arranged channel for the delivery of monthly statements.
How much is the fee for the delivery of the Report on Fees?
The delivery of the Report on Fees is free of charge.
How can I get a copy of the Report on Fees?
You can get a copy of the Report on Fees in any Bank branch.