Please find answers to your question on this website.
What will change when my Maestro card is replaced by a Visa card of the current account?
I received a message about a mark-up, what does that mean?
When will I get my refund? The merchant told me to contact you.
My card is lost, what do I need to do?
How can I change my address in your system (to receive cards or other information from the bank at the new address)?
What do I need to obtain a credit card?
Can I use Maestro card for online payments?
Does my card have a daily limit and can I change it?
My card was declined at a store. What should I do?
Why do I sometimes need to enter my PIN for contactless payments with a Maestro card in the amount less than HRK 250?
I forgot my PIN, what should I do?
Do I have to visit a branch to get a card or will you send it to my home address?
How can I activate my card?
What is my limit for instalment payments with Mastercard?
I have not received the card to my home address. What should I do?
What is a sub-account for enforced recovery?
I made a payment. How can I check if the order has been paid and get a receipt?
How can I increase overdraft and instalment payments?
How can I make international payments?
How can I open an account?
How can I use Roadside Assistance and Home Assistance?
How will my costs incurred abroad be charged?
How can I activate IziPay?
I have a new phone and I want to activate m-zaba. What should I do?
How can I arrange m-zaba without visiting a branch?
How can I check my creditworthiness?
What documents do I need to get a loan?
Can I be granted a moratorium because I am on maternity leave?
Savings and investments
How can I invest in funds?
What types of savings do you offer?
To receive the COVID bonus, I am required to submit a certificate of received foreign pension in March to the Croatian Pension Insurance Institute.
Why did you send me a notification to come and update my information?
I find paying my commitments difficult. Who can help me?