Zagrebačka banka d.d. (hereinafter referred to as “the Bank”) respects your privacy and bases its website www.zaba.hr www.zaba.hr on technologies that provide a better and safer online experience. The Bank uses personal information of users with respect to their fundamental rights and freedoms, placing special emphasis on data confidentiality.
The Bank is the data controller in relation to all processing of personal information through the website of Zagrebačka banka with the registered office at Trg bana Josipa Jelačića 10, Zagreb.
What information do we collect from you?
When using the website, the Bank may collect and process information related to you as an individual, which will enable your identification, directly or together with additional information (“personal information”). This information can only be collected by the Bank when you decide to provide it (e.g. when requesting that the Bank contact you regarding a specific service/product), or by simply analysing your activities on the website.
Your personal information that you voluntarily provide on the website, such as contact information (e.g. your name, surname, OIB, email address, or phone number), depending on the purpose, may be collected.
Why do we process this information? What are the purposes and the legal basis of processing?
The Bank may use your personal information collected through its website for the following purposes:
The Bank processes collected information, as well as the information obtained on the basis of providing services to clients and doing business with individual clients, for the purposes for which said is provided, i.e. for the purpose of using websites and providing required services, as well as for providing information on products or services you can use. The Bank can use this information to provide a more efficient customer service.
Website operation, which is standard for each website on the Internet, includes the use of computer systems and software processes that collect website user information as part of their normal operating mode, and the transfer of such information is performed automatically when using Internet communication protocols. Zagrebačka banka collects information on the computer you are using to access our website through cookies and other technologies that enable this kind of tracking. This information may include your IP address, browser type, access time and website addresses, location (country), information about your activities on our website (for example, the pages you visit, the products you are browsing).
The Bank will use this information solely for anonymous statistical information purposes on how you use our website and will not associate them with information identifying individual users to ensure the correct operation of the website and to identify errors and/or misuse of the website.
Who can access your personal information?
Zagrebačka banka does not sell, rent or borrow its list of website users to third parties. With a commitment of maintaining confidentiality, the Bank may share such data with trusted partners for a specific purpose: statistical analyses, enabling customer support, organising delivery, and the like. All such third parties are prohibited from further processing of your personal information.
Personal information is not transferred outside the territory of the European Union.
What are your rights? How can you exercise your rights?
The Bank hereby also informs you that you have the right to access given personal information, as well as to correct it. You also have the right to revoke you prior consents, in whole or in part, as well as the right to oppose the processing of personal information for the purpose of providing information on products or services.
You can read more about personal information processing by the Bank as a data controller here.
Safety of your personal information
The website protects your personal information from unauthorised access, use or disclosure. Information on computer servers is stored in a controlled, secure environment, protected from unauthorised access, misuse or disclosure.
Retention of personal information
After these periods, all information will be deleted and anonymized, except for the information that the Bank is required to retain for a longer period under legal regulations.
Terms and modifications
Zagrebačka banka will be happy to receive your comments and suggestions in connection with this Privacy Statement. You can contact us at these email addresses: firstname.lastname@example.org, email@example.com or firstname.lastname@example.org.