Privacy Statement of the Zagrebačka banka d.d. Website

Zagrebačka banka d.d. (hereinafter: Zagrebačka banka, the Bank) respects your privacy and bases its website on technology that provides a better, safer online experience. This Privacy Statement applies to the www.zaba.hr website (hereinafter: the website), and governs the collection and use of your personal information, as well as the use of cookies.
By using this website you consent to the methods used for the collection and processing of data described in this Statement, and the storage of and access to cookies on your device.

If you want to change the cookie settings, you can do it here.

Collection and processing of personal information

In order to maintain the functionality of the website and enable services requested by users, Zagrebačka banka can collect and use users' personal information on this website. Through the website, depending on the purpose, personal information such as your name and surname, email address, home or work address, phone number, etc. can be collected.

By entering your personal information in the designated fields, you give consent to use said data for the purpose for which they are provided.

Zagrebačka banka collects information about your computer. This information may include your IP address, type of browser, time of access, and web address.

In addition to this website, Zagrebačka banka also collects information about the client on the basis of questionnaire forms with the consent of the client and for the purposes specified in these forms.

The Bank processes collected information, as well as the information obtained on the basis of providing services to clients and doing business with individual clients, for the purposes for which said is provided, i.e. for the purpose of using websites and providing required services, as well as for providing information on products or services you can use. The Bank can use this information to provide a more efficient customer service, facilitate the use of websites by removing the need for frequent entering of the same information or for customizing websites to your personal preferences and interests.

Zagrebačka banka does not sell, rent or borrow its list of website users to third parties. With a commitment of maintaining confidentiality, the Bank may share such data with trusted partners for a specific purpose: creating statistical analyses, enabling customer support, organising delivery, or similar. All such third parties are prohibited from further processing of your personal information. By doing so, the Bank also informs you that you have the right to access given personal information as well to correct it. You also have the right to revoke you prior consents, in whole or in part, as well as the right to oppose the processing of personal information for the purpose of providing information on products or services.

You can read more about personal data processing by Zagrebačka banka d.d. as a data controller here.

Security of your personal information

The website protects your personal information from unauthorised access, use or disclosure. Data on computer servers are stored in a controlled, secure environment, protected from unauthorised access, use or disclosure.

Application of cookies

The website uses cookies - text files stored on the computer of a user by the web server used by the user.
These files are created when the browser on the device used by the user loads a web destination that has been visited, and then sends the data to the browser, which in turn creates a text file (cookie). The browser retrieves and sends the file to the website server (places, sites) when the user revisits it.
Cookies are used to enable the functioning of all website features and for a better user experience. They can be temporary (stored only during the visit to a website), or permanent (that remain on the user's computer even after the visit).
The website uses technical (necessary), performance (optional) and marketing (optional) cookies. Read more about them.

Preventing cookies

If you do not agree to their use, you can prevent them here.
Since the purpose of cookies is to improve and enable the use of our website and its processes, keep in mind that by preventing or deleting cookies you may disable the functioning of those features, or cause them to function and appear differently in your browser.

Terms and modifications

The terms of this Privacy Statement govern the use of cookies and all data collected during the application of the Statement, except for third-party cookies. Zagrebačka banka reserves the right to amend this Statement and the rules about cookies at any time in order to transfer important new information and so you would be informed about the ways in which Zagrebačka banka protects your information on its website. Therefore, we recommend that you periodically check for updates on this page.

Contact information

Zagrebačka banka will be happy to receive your comments and suggestions in connection with this Privacy Statement. You can contact us at these email addresses: zaba@unicreditgroup.zaba.hr or weburednik@unicreditgroup.zaba.hr.

Postavke kolačića

Tehnički kolačići (neophodni)

Performansni kolačići (neobavezni)

Marketinški kolačići (neobavezni)

Tehnički kolačićiUvijek aktivni

Ovi kolačići su neophodni za funkcioniranje web stranice i ne mogu se isključiti u našem sustavu. Obično se postavljaju samo kao reakcija na vašu radnju koja predstavlja zahtjev za uslugom, kao što je postavljanje vaših postavki privatnosti, prijavljivanje ili popunjavanje obrazaca.

Kolačići koji se koriste:

JSESSIONID - čuva stanje sesija kroz zahtjeve za stranicama

PD_STATEFUL - kolačići sigurnosti sesije Server session security cookies

PD_SESSION-ID - jdinstveni Unique server session security cookie

PWSESSIONID – kolačić sesije poslužitelja

Parent_alive - kolačić sesije poslužitelja

Gtm_tracking - čuva korisnikov pristanak na praćenje

Option_set – čuva vrijednost za pokazivanje cookie bara

Zaba_performance- čuva posjetiteljev pristanak za bolje performance


Performansni kolačići

Ovi kolačići omogućuju nam da računamo posjete i izvore prometa, kako bismo mogli izmjeriti i poboljšati performanse naših stranica. Oni nam pomažu da znamo koje su podstranice najpopularnije ili najmanje posjećene, te kako se posjetitelji ponašaju po web stranici. Sve informacije koje ovi kolačići prikupljaju su agregirani a time i anonimizirani. Ako spriječite te kolačiće, nećemo znati kada ste posjetili našu web stranicu.

Kolačići koji se koriste:

ZABGN - postavke naslovnice ovisno o tome je li korisnik građanin ili pravna osoba

ZABRM - kolačić s vrijednošću korisnikovog web preglednika zbog boljih performansi


Marketinški kolačići

Ovi kolačići služe kao pomoć pri tumačenju internetskih aktivnosti korisnika te u svrhu marketinških aktivnosti, poput oglašavanja i remarketinga.

Kolačići koji se koriste:

1P_JAR - prikuplja statistiku web stranice i prati stopu konverzije Google.com/google.hr

CONSENT - postavke kolačića - google.com

DV - Google ad personalizacija - google.com

NID - Google ad personalizacija - google.com

IDE- Koristi se za prepoznavanje preglednika za oglašavanje i praćenje izvedbe i postavki. Google.com/ DoubleClick

ga - Google Universal Analytics postavlja jedinstveni ID koji se koristi za izračunavanje podataka za analitička izvješća

gid - koristi se za razlikovanje korisnika jednog od drugog.

Anj - Anj kolačić sadrži podatke koji označavaju da li se ID kolačića sinkronizira s našim partnerima. ID sinkronizacija omogućuje našim partnerima korištenje svojih podataka izvan platforme na platformi.

uuid2 - Ovaj kolačić sadrži jedinstvenu, slučajno generiranu vrijednost koja Platformu omogućuje razlikovanje preglednika i uređaja.

Sess - Kolačić sesije sadrži jednu ne-jedinstvenu vrijednost: "1". Platforma se koristi za testiranje je li preglednik konfiguriran za prihvaćanje kolačića iz aplikacije AppNexus.

Icu - Kolačić se koristi za odabir oglasa i ograničavanje broja prikaza određenog oglasa. Sadrži informacije poput broja prikaza oglasa, nedavnog prikazivanja oglasa ili broja prikazanih oglasa

Uid - jedinstveni identifikator

cid - Cookie id (legacy) – jedinstveni identifikator

Facebook - prati konverzije FB oglasa, optimizira oglase, gradi ciljanu publiku i radi remarketing

HotJar - prikuplja informacija o ponašanju korisnika i njihovim uređajima