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Opening a nostro (export) documentary collection requires submission of the documents that you wish to send for collection together with the order for sending of documents for collection, by post or personally to the address Zagrebačka banka d.d., Documentary letters of credit and collections, Samoborska 145, 10090 Zagreb. After processing of your request, we shall send the documents to the foreign bank of your partner for collection, and upon the receipt of funds we shall transfer them to your account.

The initial process of the assessment of suitability takes between 30 and 60 minutes. Advice for each subsequent transaction, if your risk appetite has not changed, takes up to 15 minutes.

Feel free to contact us at 01/3789-785 or write to m-zaba@unicreditgroup.zaba.hr.

The first step contacting your business Relationship Manager in order to define the possibility and conditions for issuing of a guarantee. If you do not have a Relationship Manager assigned, please contact us tradefinance@unicreditgroup.zaba.hr. For guarantee issuance you have to fill in the request (domestic and foreign), after what the Relationship Manager will contact you concerning the approval. 

The first step is contacting your business Relationship Manager in order to define the possibility and conditions for opening of a letter of credit, and all further steps. If you do not have a Relationship Manager assigned, please send us a message to email address tradefinance@unicreditgroup.zaba.hr.

In order to receive payments to your transaction account from abroad, you may provide the payer with the following information along with your name, surname and address:

• bank name: Zagrebačka banka d.d. Zagreb
• BIC/SWIFT code of Zagrebačka banka: ZABAHR2X 
• for foreign currencies – you may provide the payer with your foreign currency account IBAN
• for HRK – you may provide the payer with your HRK account IBAN

The Bank shall process the payment order received from abroad based on the following rules:

• if your foreign currency account number is stated on the payment order, and the foreign currency received cannot be deposited to this foreign currency account, the Bank shall convert this amount and approve the deposit to your account in EUR
• if your foreign currency account number is stated on the payment order, and the payment is made in HRK, the bank shall open a new HRK subaccount on your foreign currency account and approve the deposit in HRK
• if your HRK account number is stated on the payment order, and the Bank receives a deposit in a foreign currency, the Bank shall convert the foreign currency to HRK and approve the deposit to your HRK transaction account.

The Bank performs conversion using the buying and selling rates, i.e. as regulated by the General Terms and Conditions for Transaction Accounts of Clients. To avoid conversion, we suggest that you send the payer your foreign currency account number in order to accept payments initiated in a foreign currency, or your HRK transaction account number when accepting payments initiated in HRK.

You can send a Payment Confirmation to a specific e-mail address by selecting Payments – New Payment and Payment Overview – Payment Overview – select the payment order – when viewing the payment order select Payment Confirmation and e-mail, and write the e-mail address to which you want to send the Payment Confirmation.

A payment card is the card you have selected as the default card for all payments and which will be used when you hold your phone over a contactless POS device or an ATM.
A one-time payment is the option of choosing another card for the next contactless payment on a POS device or an ATM. Once you've completed a successful transaction with the card you chose for a one-time payment, the card you have selected as your default card will be used for all payments.

It is payment by means of contactless cards at POS terminals that support payment without swiping or inserting the card into the POS terminal.

The Bank takes over all properly filled out payment orders found in the device and executes them in accordance with The General Terms and Conditions of Zagrebačka banka d.d. Governing the Use of Transactions Accounts of Business Entities, Execution Time Schedule for the Use of Transactions Accounts of Business Entities and The General Terms and Conditions of Zagrebačka banka d.d. Governing the Use of Direct Channels by Business Entities