Standard Mastercard credit card

Yes, in order to obtain it, you need to open an account in HRK and a foreign currency transaction account.

No, it is not necessary to arrange a direct debit because all costs are automatically charged against the account in HRK or a foreign currency account on the chosen day of payment.

The card is delivered to your address non-activated and may be used after activation in the way described in the letter accompanying the card.

The activation differs depending on the card type (Maestro, Visa Electron, Standard, Gold, Platinum, Student, go!card Mastercard, FIFA Visa or Visa Gold) and the reason for issuing the new card.

Therefore, the activation will be possible using particular channels:

• on-line banking (e-zaba and m-zaba)
• IVR
• by visiting a branch of Zagrebačka banka.

If you activate your card before 11 a.m., it will be ready for use after 11:30 a.m. If you activate your card between 11 a.m. and 6 p.m., you will be able to use it after 6:30 p.m.

Individualna Mastercard is a card with charge functionality  that enables the card user to purchase and to withdraw cash up to the agreed limit. The card user settles the spent amount in full after the expiry of the accounting period by the agreed date, free of interest for the deferred payment.

Yes, the chosen method of payment can be changed subsequently.
The due date for Individual Standard, Student, Gold or Platinum Mastercard credit card can be changed:

• over the phone – call 01 3789 620 and request the change from the banker
• by visiting a branch
• by using e-Branch.

The change for go!card Mastercard and Visa credit cards can be requested in a branch or using e-Branch.
The due date change will be implemented for the next calculation period.

Yes, with the Standard Mastercard credit card it is possible to pay in instalments, i.e. repayment of up to 36 instalments is possible, at selected points of sale in Croatia.

To receive a new PIN for your card (Maestro, Visa Electron, Mastercard or Visa), visit the nearest branch or e-branch. 

Kindly visit a branch. Please also bring a document confirming the change and your ID card.

The card user is obliged to report a lost or stolen card immediately. He can do it 24/7 with the Bank stand-by service via tel.  01 3789 789 and confirm the report in writing in the nearest Bank branch. It is also possible to report a lost/stolen card in the branch.

Please adhere to the following pieces of advice:

• Remember the PIN and never write it down on the card or other documents
• Sign the card immediately upon receipt
• Destroy the old card (it will suffice to cut it through the magnetic stripe) after the expiration date
• Do not communicate the PIN or card data EVER to ANYONE
• Do not leave the card in visible places (in the car, in the cloakroom, in the hotel room, the restaurant etc.). 
• Make sure to check the transaction amount prior to authenticating the transaction by signature or PIN
• After the payment, verify that the card returned to you is really yours
• Keep our address and telephone number handy to be able to quickly report a lost or stolen card.
  

You can read here about the safe card use.

In accordance with the personal data protection policy regarding card users, personal data are not stored on the chip, and neither can they be transferred on the terminal upon payment. Cards do not enable the salesperson to access the data on the user's transactions.

As soon as you notice that your card has disappeared, report this immediately to the Bank so that all the necessary measures for preventing misuse could be undertaken in a timely manner. After reporting the disappearance of the card, you are free from any responsibility and protected from financial loss in case of any misuse.